Refund policy

At Neon Cabin, customer satisfaction is our priority. Please review the following terms regarding returns and refunds.

Returns and Eligibility

  • Return window: Products may be returned within 14 days of delivery.

  • Condition requirements: Items must be unused, in original packaging, and in resalable condition.

  • Non‑returnable items: For hygiene and safety reasons, certain products such as whitening strips or opened beauty tools cannot be returned.

  • Proof of purchase: A valid receipt or order confirmation is required.

Refunds

  • Inspection process: Returned items are inspected before approval.

  • Refund method: Approved refunds are issued to the original payment method within 5–7 business days.

  • Partial refunds: Items not in original condition or missing components may qualify for partial refunds.

Exchanges

  • Defective or damaged items: We replace items if they are defective or damaged. Notify us within 7 days of delivery.

  • Exchange requests: Contact us before returning an item to arrange an exchange.

Shipping Costs

  • Return shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Non‑refundable fees: Original shipping charges are non‑refundable.

Contact Information

For refund or exchange inquiries, please contact: Email: neoncabin1002gmail.com 


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